Ad Hoc Remote Support
£75 + VAT per hour
One hour minimum, billed in 15 minute blocks after the first hour. Existing clients are usually same day. New ad hoc callers are normally booked within 1 to 2 working days.
Book remote helpSupport Plans And Prices
IT Support That Says What It Is Doing
Clear rates for small offices around Basingstoke. Managed care if you want routine checks, ad hoc support if you only need help when something breaks, and a network audit when the current setup is too unknown to change safely.
Managed Office Support
£38 + VAT Per User Per Month
Minimum 5 users. Built for firms that want the everyday IT layer watched by a named person rather than a helpdesk queue.
Monthly Plan
£38
+ VAT per user
- Monitoring and basic device checks
- Patch checks and update warnings
- Microsoft 365 user administration
- Helpdesk triage for staff issues
- Supplier liaison for internet, voice and cloud faults
- Priority emergency cover Monday to Friday 07:00-21:00 and Saturday 09:00-13:00 by arrangement
New managed support onboarding takes 10 working days from signed agreement to full monitoring, assuming admin access is available.
Email About Managed SupportAd Hoc Support
When You Need A Straight Rate
Ad Hoc Onsite Support
£95 + VAT per hour
Two hour minimum. Travel included within 18 miles of Basingstoke. Non-urgent onsite visits are usually scheduled 3 to 7 working days ahead.
Ask about a visitMicrosoft 365 Tenant Health Check
£325 + VAT fixed price
For up to 30 users, with written findings delivered within 3 working days. Useful before adding users, changing permissions or tightening security.
Request a health checkSmall Office Network Audit
£495 + VAT fixed price
For up to 25 network devices, including firewall, switch, Wi-Fi and backup review, with a plain English report.
Read the audit methodFirewall and business Wi-Fi installation: from £780 + VAT labour for a typical small office. Hardware and licences charged separately at cost plus 12% handling.
Invoices are due within 14 days for ad hoc work and monthly in advance for managed support. Project work over £1,000 requires a 30% labour deposit. Hardware, licences and cloud subscriptions are paid upfront before ordering.
Martin prefers to understand a network before changing it. Many small offices have grown in layers: a router supplied with the broadband, a switch added when more desks arrived, a Wi-Fi point bought in a hurry, then Microsoft 365 permissions copied from one user to the next. It may work most days, but nobody can say where the weak point is.
The audit starts with a map. Router model, firewall rules, switch ports, Wi-Fi names, guest access, backup jobs, cloud file locations and admin accounts are recorded before anything is altered. The aim is not to make a thick technical binder. The aim is to give the owner a plain English view of what keeps the office running.
Backup checks are practical. Is there a job running, when did it last pass, who receives the warning, and has a restore been tested recently? Microsoft 365 checks are just as direct: MFA status, risky admin accounts, shared mailbox sprawl, licence waste and whether leavers can still reach old files.
Only after that does Arrow recommend changes. Sometimes the result is a firewall replacement or a Wi-Fi rebuild. Sometimes it is smaller: remove an old admin account, label the cabinet, renew a licence before it expires, or document who holds the domain login. The value is knowing which fix matters first.
What Gets Written Down
Documentation That Survives The Next Fault
- Admin Access
Router, Microsoft 365, domain registrar and backup logins.
- IP Ranges
Office ranges, DHCP notes and anything that should not be changed casually.
- Licence Renewals
Firewall, Wi-Fi, backup and Microsoft 365 renewal points.
- Backup Schedule
What is backed up, where it goes and when it was last restored.
- Wi-Fi Names
Staff network, guest network and any shared passwords that need removing.
- Firewall Rules
Remote access, port forwards, VPN users and known risks.
Work Turned Away
Clear Boundaries Save Time
Arrow does not take domestic home computer repair, one-off residential Wi-Fi, gaming PC builds, component upgrades, overclocking, phone or tablet repairs, unlicensed software, cracked subscriptions, crypto mining rigs or attempts to bypass security controls. Physically damaged hard drive recovery is referred to a specialist lab.
Printer-only callouts are declined unless the printer is part of an existing managed office network. Unsafe cabling, high-level access, drilling through unknown fire barriers and building works need a qualified contractor.
Choose This If
You have a specific fault, a small Microsoft 365 issue, or a one-off visit that can wait 1 to 7 working days.
Choose This If
Your office needs a regular support relationship, priority triage and checks that happen before staff start complaining.
Choose This If
Nobody is sure who owns the router login, whether backups restore, or why the Wi-Fi fails in the same room every week.